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Q. How do I
make a purchase on the DartmouthImages.com website?
A. We have built a
Step-by-Step guide for shopping on our website. You can also click on the appropriate link on the product pages or on the Home Page |
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Q. Are the Dartmouth images original or reprints?
A. All images available on DartmouthImages.com come from the archives of
Dartmouth College or from other source material housed throughout the Dartmouth College community.
The images are photographed or scanned and then converted to a digital format. One of two
printers we have selected creates a high quality digital reproduction--one image at a time--
based on your order. For more information, click here or click See How are Images Printed on the left navigation bar. |
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Q. How do I make decisions about sizes, frames, mats and glazing?
A. You will find information on each of these important options on special
information pages on our site. For a general overview, click on Framing Help. You can also click on the
appropriate subject on the top navigation bar. In the description for each image you will find
specific information about what options are available for that particular image. |
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Q. What is a NoFrame?
A. DartmouthImages.com has developed a special display solution that provides a great look at an inexpensive price. We call this option, NoFrame.
Your image selection will be dry mounted on 3/16th Black Gatorfoam ® and cut to fit your image. Gatorfoam is strong enough so that it will not warp, bend or break during shipment and will hold its shape when it is hung on your wall utilizing the plastic hanging device attached to the back. For more detailed information click here NoFrame or on the top navigation bar. |
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Q. Can I change or cancel my order?
A. You can change your order, remove an image from your cart or cancel the
entire order at any time during your shopping trip. However, once you click "Submit Order"
instructions are sent automatically to our printer and framer as appropriate and the fulfillment process is underway.
Please review your order in detail before you click "Submit Order" because once we start,
the order cannot be stopped.
However, you are always protected by the DartmouthImages.com Guarantee and by our Return/Exchange
policy. |
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Q. Can I return or exchange my purchase?
A. All purchases are protected by our Guarantee policy so you must be
completely satisfied with your purchase. If you are not satisfied, we will exchange any
image or you can return any purchase; however, our images are created specifically for you and are subject to a re-stocking fee of $25.00 per item. Please review our Guarantee and Exchange/Return policies by clicking here or clicking the appropriate button under Customer Services. |
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Q. What do I do if my purchase arrives damaged?
A. Save the packaging and all elements of your shipment. Then send an email to us at customer.service@DartmouthImages.com with a description of the problem. We will, of course, take
all of the necessary steps to solve the problem and get you exactly what you purchased. We
will deal with the freight company if the damage involves problems created during the
shipping process itself. |
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Q. How can I check on the status of my shipment, return or
exchange?
A. The best way to follow up on any transaction is to email your question or
request to us at customer.service@DartmouthImages.com. You can also telephone us at 800 634 2667 or fax us at
603 643 2718. If your purchase has already been shipped, we will give you the
name of the shipper, a control number and the best way to communicate with that shipper to
secure tracking information. |
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Q. Can I order offline?
A. Of course, we are happy to take your order any way that suits your needs.
You can order by telephone at 800 634 2667. You can click here for an Order Form that you
can print on your computer. Fill out the Order Form and fax it to us at 603 643 2718. You
can also send us the Order Form by regular mail to 21 South Main Street, Hanover, NH
03755 |
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Q. Is shopping at DartmouthImages.com secure and safe?
A. You can be sure you are shopping safely when you purchase from
DartmouthImages.com. Security is provided by Secure Socket Layer (SSL) encryption, which we
believe is one of the best Internet technologies available for secure transactions. Your
credit card transaction is totally encrypted for safety; encryption means that the
characters you enter into the computer are converted to coded data that is then transmitted
over the Internet. So, while you are on our site you should have no fear of theft of your
name, personal information or credit card number. You can check to see that SSL is actually
working by looking at the code at the top of your browser-- it will change from http/ to https/. Also, you will
see a closed lock or key (depending on your browser) in the lower right hand side of your
screen when, and only when, you are connected to a secure server.
In order to protect yourself and to monitor your purchases, you should print the
transaction screen at Checkout so that you will have a record to check against your credit
card billing. This print out will also help if you need to return or exchange an
item.
One caution: email is not secure over the Internet, so do not put
private or privileged information in your email messages. |
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Q. How will DartmouthImages.com use the information I provide
over the Internet?
A. The policy we follow to protect you and your information is available for
you to examine when you click Privacy/Security here or under Customer Services.
However, we want you to know that you are in control of the specific information we
use and how we use it. You can opt in or opt out of any of our programs by contacting us by
telephone, mail, fax or email. We will, in each case, respect your wishes. |
